Plix wallet is similar to a bank account – but compared to banks, we do not have investment or credit services.
In order to use our Services, the User first has to install the Plix application on the mobile device (downloaded from the AppStore or GooglePlay) and then register in the application. When starting the registration process, the User should read and accept the Terms & Conditions and the Privacy Policy. The User who previously created an Account will be asked to complete the registration process and verify the identity by: entering information such as nationality, occupation, source of funds, source of wealth, expected value of transactions per year. The system will ask the User to take a photo of the face (selfie), upload an identity document (ID card or passport) and a document confirming the residential address. Those documents must be legible, with visible edges, moreover, the document confirming the address can’t be older than 3 months. The User's data, together with the attached documentation, are necessary to ensure the financial security of EMPS and our clients. It will be processed in order to fulfill EMPS's obligation to verify and assess the risk and to counteract money laundering and terrorist financing. Providing data at the registration stage does not automatically trigger opening the Wallet. At this stage, verification in Plix is carried out.
Plix offers each customer just one wallet.
Currently available currencies are: PLN, EUR, GBP, USD, CHF, RON, HUF an CAD.
We update the currency exchange rates every 90 seconds. The current rate will appear after entering the exchange amount and choosing the currency in the Exchange section. With each conversion, the exchange rate might be different. You can convert the offer at any time.
Go to SETTINGS in the mobile app and choose the Access via website option. The access will be activated once you click on the link sent to your email address. If you don't see the email, check your SPAM inbox.
To make a deposit - log in to the mobile app and select DEPOSIT from the main view.
You can deposit money to your Plix wallet via bank transfer, Blik or through one of our payment operators. This is also possible via www.Plixpay.com in the User Panel, once activated.
IBAN is the international standard, which formulates the way of recording bank account numbers. It consists of two letters (country code) and followed by numbers or letters.
SWIFT code (also referred to as BIC code) is a sequence of eight numbers and letters, needed to make an international transfer.
Every Plix wallet has an individually assigned IBAN number, thanks to which standard, domestic transfers are available
A. To withdraw funds, log in to the mobile app, select the WITHDRAWAL option from the main view. A withdrawal option via Bank transfer is available. Authorisation is done by entering the access code.
B. The withdrawal option is also available via www.Plixpay.com in the User Panel, once activated. Then enter the required data and confirm the withdrawal with the code from the SMS message.
You can also use the transaction cart to order multiple withdrawals at once. You can confirm the transfers stored in the transaction cart with a single code from an SMS message. You can store internal and bank transfers in different currencies in the cart.
In order to add a transfer to the cart, it is necessary to activate the User Panel, which allows you to access the Wallet via www.Plixpay.com. Once you have completed the required fields to make the transfer, select Add to cart. You can remove one or more transfers at any time. To complete the added transfers, go to the Transaction cart tab, select Next and confirm the transfers with a single code from the SMS message.
Plix reserves the right to refuse to set up a new wallet, for instance, in the event that a higher risk is identified in relation to the creation of a Client wallet. This is an individual EMPS’s decision and does not require a statement of reasons. In some cases, we are legally obliged not to provide information to applicants about the reason for refusal. If we are able to provide relevant information, we will certainly do so to enable you to set up a wallet at Plix.
Please contact Customer Support by sending a message via the User Panel, available after authorising the Panel and logging into your wallet, or via the Contact subpage https://Plixpay.com/en/contact/. For more details, please see section 9 of the Terms and Conditions - CLOSURE OF YOUR WALLET.
Current supported browsers and their versions are:
Edge (17 and higher)
Firefox (49 and higher)
Chrome (54 and higher)
Safari (10 and higher)
Opera (41 and higher)
IOS Safari (10 and higher)
Android Browser (81 and higher)
Opera mobile (46 and higher)
Chrome for Android (81 and higher)
Firefox Android (68 and higher)
UC Browser for Android (12.20 and higher)
Samsung Internet (6.2 and higher)
If you have problems with the correct display of data in the User Panel, check your browser.
To open a business wallet, download the business wallet opening form (available after logging in to the User Panel) and then fill it out, sign it and send it in a PDF format together with the rest of the required documents to us, through the User Panel.
After positive verification - we'll send the agreement in a message through the User Panel. Please send the signed version of the agreement as a reply to this message. Your wallet will be activated when EMPS receives a scan of the signed agreement.
Po pozytywnej weryfikacji - wyślemy umowę poprzez wiadomość w Panelu Użytkownika. W odpowiedzi na tę wiadomość należy odesłać skan podpisanej umowy. Konto zostanie aktywowane, w momencie otrzymania przez EMPS skanu podpisanej umowy.
You will find the business wallet fees here.
The necessary documents are:
- Color scans/photocopies of the Directors' ID cards or passports
- Copies of the Directors' Proof of Addresses
- Color scans/photocopies of the Authorized persons' ID cards or passports
- Copies of the Authorised Persons' Proof of Addresses
- Color scans/photocopies of the Beneficial Owners' ID cards or passports
- Copies of the Beneficial Owners' Proof of Addresses
- Copy of the Shareholder's register
- The copy of a licence (if any)
- The Certificate of incorporation
- Document confirming the profile of the business conducted by the Company (e.g. company contract) or the most recent version of the Memorandum and Articles of Association or other statutory document.
- List of directors contained in the most recent version of the Memorandum and Articles of Association or, company registry search provided that the officers of the company are listed therein, or copy of the directors’ register of the company.
- Explanation of the ownership and control structure of the company or corporate structure chart showing the ownership structure.
- Source of Funds (e.g. recent Financial Statement).
In certain situations, we can ask you to provide additional documents.
Please send the necessary documents in high definition.
Business entities we provide our services to are:
- Sole Tradership
- Foundation
- Limited liability company
- Joint-stock company
- Civil Partnership
- General Partnership
- Limited Partnership
- Limited joint-stock partnership
- and other
For detailed information, please contact our Customer Support by using the contact form, available on our website.
We do not offer our services to companies that provide arms trade or narcotic substance services (including CBD and others), as well as companies involved in cryptoassets.
Furthermore, we do not offer our services to game operators who are outside of the EU or game operators without a license, or representatives of any other business in any jurisdiction in which it operates without a required license.
One company can only have one wallet. For more information, please contact our Customer Support.
Yes, this is a possible option. To find out more, please contact our Customer Support Department using the contact form available on the website.
Yes, it is possible. Please contact our Customer Support Department using the contact form available on the website.
Currently available currencies are: PLN, EUR, GBP, USD, CHF, RON, HUF an CAD.
Of course, by using a standard money transfer. We suggest your employees open Plix wallets for individual customers, so they’ll be able to receive your transfers immediately. It will make instant, internal transfers available.
Your Plix wallet allows you to accept transfers from third parties using transfers from local or foreign banks. You only need to provide bank details and details of the invoice to your merchants/users.
To obtain the transfer details, log in to your wallet, select the DEPOSIT → Bank transfer option and choose one of your account numbers in the currency you are interested in. Please inform your merchants to provide your wallet reference number at the beginning of the transfer’s title.
To withdraw funds from your wallet log in and click on the WITHDRAWAL → Bank transfer options. Fill out the required information and accept the transfer by entering the SMS code, then your funds will be sent to the account number you’ve entered.
You can also use the transaction cart, thanks to which you will be able to make many withdrawals at once. Transfers that are in the cart at the same time, will be accepted with just one SMS code. You can store both internal and external transfers in different currencies in the cart.
To grant a third party permissions to the Wallet, please contact the Customer Support Department via the MESSAGES section in the User Panel.
To change your business data, please contact the Customer Support Department via the MESSAGES section in the User Panel.
As of right now, this is not possible, but our team is working on such functionality.
Yes, we do offer the White Label service, where we adapt the payment gateway to a given website. Thanks to the White Label, the entire payment process takes place on the shop’s website without the transfer to the payment service and the payment intermediary is not visible to the customer during the transaction. If you’re interested in the White Label service, contact our Customer Support by using the contact form available on our website.
Of course, we always help our Customers. To get help during integration - contact our Customer Support using the contact form available on our website.
To recover your login details, contact our Customer Support using the contact form available on our website.
To create a Merchant wallet, please contact us by using the contact form. Our Customer Support will get back to you and explain the next steps.
Contact us – we will make a dedicated offer for your company. All fees are set based on an individual price list.
The necessary documents are:
- Color scans/photocopies of the Directors' ID cards or passports
- Copies of the Directors' Proof of Addresses
- Color scans/photocopies of the Authorized persons' ID cards or passports
- Copies of the Authorised Persons' Proof of Addresses
- Color scans/photocopies of the Beneficial Owners' ID cards or passports
- Copies of the Beneficial Owners' Proof of Addresses
- Copy of the Shareholder's register
- The copy of a licence (if any)
- The Certificate of incorporation
- Document confirming the profile of the business conducted by the Company (e.g. company contract) or the most recent version of the Memorandum and Articles of Association or other statutory document.
- List of directors contained in the most recent version of the Memorandum and Articles of Association or, company registry search provided that the officers of the company are listed therein, or copy of the directors’ register of the company.
- Explanation of the ownership and control structure of the company or corporate structure chart showing the ownership structure.
- Source of Funds (e.g. recent Financial Statement).
In certain situations, we can ask you to provide additional documents.
Please send the necessary documents in high definition.
Business entities we provide our services to are:
- Sole Tradership
- Foundation
- Limited liability company
- Joint-stock company
- Civil Partnership
- General Partnership
- Limited Partnership
- Limited joint-stock partnership
- and other
For detailed information, please contact our Customer Support Department by using the contact form, available on our website.
We do not offer our services to companies that provide arms trade or narcotic substance services (including CBD and others), as well as companies involved in cryptoassets.
Furthermore, we do not offer our services to game operators who are outside of the EU or game operators without a license, or representatives of any other business in any jurisdiction in which it operates without a required license.
Yes, this is a possible option. To find out more, please contact our Customer Support using the contact form.
The customer chooses a product in the Merchant’s shop and uses the Plix payment gateway for payment. In the gateway, the customer chooses either a bank to make the payment from or logs in to our system (if she/he has a Plix wallet). If the transaction was successful, the funds will automatically appear in the Merchant’s wallet.
The configuration guide and the necessary documentation can be found here. Thanks to the commitment of our support department, integration will be fast and simple.
The withdrawal of funds is only available to an already predefined and verified bank account.
To make a deposit - log in to the mobile app and select DEPOSIT from the main view. You can deposit money to your Plix wallet via bank transfer, Blik or through one of our payment operators.
To withdraw funds, after logging in to our mobile app, click on WITHDRAWAL → BANK TRANSFER. Then enter the required data and confirm the withdrawal with your access code to the mobile app.
Go to SETTINGS in the mobile app and choose the Access via website option. The access will be activated once you click on the link sent to your email address. If you cannot find the email, check your SPAM inbox.
Currently available currencies are: PLN, EUR, GBP, USD, CHF, RON, HUF an CAD.
You can download statements as well as confirmations of specific transactions directly from the mobile app. You can find all the documents you need to download in the HISTORY section. You can also activate access to the User Panel via the mobile app and download documents from there. Should you have any difficulties or additional questions, please contact our Customer Support Department.
All fees related to the use of Plix services can be viewed here at any time. For clarity, the "Price List" section is part of our Terms and Conditions. Fees may be subject to change from time to time. Under special conditions, we may charge additional fees, as explained in these Terms and Conditions.
In order to open an e-money account and use Plix services, you will be asked to verify your identity by providing information and documents that confirm your personal details and source of funds, method of income, nature of work or business. This data, together with the attached documentation, is necessary to ensure the financial security of EMPS and our Customers, and will be processed in order to fulfil EMPS' obligation to verify and assess Customers' risks and to prevent money laundering and terrorist financing. The provision of data at the registration stage implies the creation of an Unverified Account, but is not the same as its activation.
Due to our obligation to ensure financial security, we must ensure that User's data is up-to-date. This data, together with the attached documentation, is re-verified periodically. It will be processed in order to fulfil EMPS' obligation to verify and assess Customers' risks and to prevent money laundering and terrorist financing. Refusal to re-submit documents to us for verification may result in the wallet being blocked or closed.
The User who is unable to log in to the wallet because they have forgotten their access code, submits an order to reset the code via the "I DON'T REMEMBER ACCESS CODE" button available on the login screen. They will then be asked to provide a mobile phone number (the same as the number already registered), enter the SMS code obtained, set a new access code and then proceed to biometric verification by taking a face photograph (selfie). The Plix system will thus check whether the User is an authorised person to access the wallet. If there is any doubt about the identity, an attempt to reset the access code will fail. It will then be necessary to contact the Customer Support Department for video verification.
Updating your personal data is required for security reasons. This is connected to authentication access and ordering transactions. To change your details, please contact our Customer Support Department. You can choose one of the following forms of contact:
- a message sent via the User Panel (available once you have logged into your Account and activated access to the User Panel, following the instructions above);
- message sent via the contact form available at www.plixpay.com (without logging into your Account).
To change your phone number and/or email address, you need to contact our Customer Support Department. You can choose one of the following forms of contact:
- message sent via the User Panel (available once you have logged into your Account and activated access to the User Panel, following the instructions above);
- message sent via the contact form available at www.plixpay.com (without logging into your Account).
In this case, immediately report this fact to Plix. Contact our Customer Support Department. You can choose one of the following forms of contact:
- message sent via the contact form available at www.plixpay.com (without logging into your Account).
- message sent via the User Panel (available once you have logged into your Account and activated access to the User Panel, following the instructions above) - you can do this from a different mobile device, i.e. a computer or a tablet; you can also install the Plix app on a different phone and pair it with your account.
A. A user who already has an Account on the EMPS website (registered via the plixpay.com website), after installing the Plix mobile application on their device, will be asked to enter the phone number they have previously used in EMPS system, and then to verify their data in the application. For this purpose, they should prepare their identity card or passport and a document proving their current address (no older than 3 months). Once the verification process is complete, their Account will be paired with the mobile application.
B. If a user already has an Account created through the Plix mobile application and would like to gain access through Plixpay.com as well, they have to send a request to Plix through a button visible in the mobile application. They will receive a link to the e-mail address previously provided, which will allow them to access the User panel on the website.
We put the protection of our clients' transactions first.
Our trained team with a great track record against fraud and abuse, watches over transactions carefully. Plix means secure and trouble-free payments. EMPS secures Users' funds using a segregated method. EMPS deposits customer funds in segregated bank accounts held in several reputable Banks. Upon receipt of funds from a payment service User, EMPS holds such funds exclusively for and on behalf of the payment service User in so-called Safeguarded Client Accounts, which operate in accordance with security requirements:
a. Held at an EEA-authorised credit institution
b. Designated appropriately to hold Client funds, and
c. Without the possibility of mixing funds (segregation of funds).
To make full use of the wallet, you need to verify your data.
Prepare a suitable document of identity - identity card, driving licence, passport or residence card and a document confirming your address, not older than 3 months.
Plix reserves the right to refuse to set up a new wallet, for instance, in the event that a higher risk is identified in relation to the creation of a Client account. This is an individual EMPS’s decision and does not require a statement of reasons. In some cases, we are legally obliged not to provide information to applicants about the reason for refusal. If we are able to provide relevant information, we will certainly do so to enable you to set up a wallet at Plix.
Please contact Customer Support Department by a message sent from the User Panel, available after authorising access to the User Panel and logging into your wallet, or via the Contact subpage. For details, please see section 9 of the Terms and Conditions - CLOSURE OF YOUR WALLET.
It is possible to enable/disable notifications at any time by changing it in SETTINGS after logging in to the mobile app and by selecting NOTIFICATIONS.
Changing the language relates to your phone's settings or is possible via the Settings option in the mobile app. In our system, it is only possible to generate documents in English and we cannot change it to other languages. For additional information, there should be one language in your phone's language list, so if you have used English in the past and now only use Polish, it is better to remove English entirely. Once you have checked your language and region and/or made any changes, you will need to update the app to the latest version and log out of the app and log back in to make sure this is reflected.
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