Please note that in case of any problem we strongly recommend you to become familiar with FAQs. There you may find the answers for most common issues and doubts regarding:
In case FAQs do not provide you with a comprehensive solution/answer, please do not hesitate to contact us. We will appreciate it very much as a great contribution in improving our service.
When sending a message to us, please include in your it the following information:
Complaints can be reported in two ways:
For more detailed information on complaint and dispute resolution procedures, please refer to our Terms and Conditions available here. Please refer to following points of Terms and Conditions in case of issues:
Moreover, as per article 24 of the Terms and Conditions, disputes which shall not be possible to resolve amicably, shall be referred to the Malta Centre Arbitration – Office of the Arbiter for Financial Services (OAFS) for resolution in accordance with the Arbitration Act, Chapter 387 of the Laws of Malta.
Customers may also file complaints on financial services of EMPS to a Complaints Ombudsman:
Office of the Arbiter for Financial Services (OAFS) address: 1st Floor, St Calcedonius Square, Floriana FRN 1530, Malta, Freephone: 80 072 366, Telephone: (+356) 21 249 245), email: [email protected], website: https://financialarbiter.org.mt/content/step-1-complain-your-provider