What is a scam? 

A scam is where you’re tricked into sending money or digital assets (i.e. cryptocurrencies) to  a scammer, who then steals the money or digital assets. Scammers might impersonate people  and organisations you trust, using documents, emails, phone calls, and texts that seem  genuine. They may ask you to download apps or sign up for specialised investment websites.  Many victims are contacted by scammers through investment, trading or chat groups on  WhatsApp, Telegram or Signal. Many scams promise overly high investment returns or claim  to facilitate access to investment opportunities not available to the general public.

I’ve been scammed and the transaction details mention EMP Systems Limited. What  should I do?

If you believe you have been affected by fraud or a scam, we strongly recommend that you  notify your bank or financial institution immediately. They may be able to recall the  payment. You should also report any suspected fraud or scam to your local law enforcement  agency and notify us directly. If you do want to report the suspected fraud to us, please  contact us at info@empsgroup.com or info@plixpay.com.

I’ve been contacted by someone claiming to represent EMP Systems Limited – PLIX. How do I  know this communication is legitimate?

Check the source: Legitimate communications from EMP Systems Limited will only come  from our official email address: info@empsgroup.com or info@plixpay.com, or via the User Panel available to the Customers after logging in to their Wallets. We urge you to exercise caution and verify a sender’s identity  before responding to any communication claiming to be from us.

We will never ask you to:

• Disclose your password or one-time passcodes.
• Disclose full authentication credentials.
• Provide confidential information over social media platforms.
• Move funds to a “safe account”.
• Transfer funds or assets for “verification purposes”.

How do I spot a scam?

• Scammers employ a range of tactics:
• Creating urgency: Pressuring you to act quickly, such as claiming an offer is limited or  payment is needed immediately.
• Promising high returns: Offering unusually high or guaranteed profits, often linked to  cryptocurrencies, stablecoins, AI, “algorithmic trading”, or other complex or trending  products.
• Pretending to be trusted people: Impersonating banks, regulators, colleagues,  friends, or real company employees.
• Building trust over time: Using social media, messaging apps, or group chats to form  relationships before introducing investment opportunities or asking for money.
• Using emotional manipulation: Exploiting personal relationships (common in  romance scams) by fabricating emergencies, hardships, or trust-based investment  opportunities to encourage payments.
• Exclusivity: Claiming opportunities are “invite-only” or available only to a select few.
• Looking professional: Using polished websites, contracts, apps, or documents to  appear legitimate.
• Payment redirection: Asking you to send funds to new or different accounts (often at  short notice), sometimes claiming it is for security, efficiency, or compliance reasons.
• Using complex language: Overloading you with technical jargon or complex  explanations (e.g. around trading strategies or crypto infrastructure) to sound credible  and discourage questions.
• Asking for more money over time: Encouraging increasingly large payments over  time, often by showing fake “profits” or returns at first.

How can you protect yourself from scams?

• Be cautious: Be wary of offers promising guaranteed profits or “get rich quick”  opportunities.
• Don’t rush: If you feel pressured to act urgently, stop and verify the request  independently before proceeding.
• Check identities: Research companies or individuals before sending any money. Look  for public sources and reviews, and check email addresses, phone numbers, and  website domains carefully for inconsistencies, misspellings, or anything suspicious.
• Check licensing: Confirm whether a firm is authorised by checking the local financial  services register.
• Protect personal information: Don’t share personal details or identity documents  with people you only know online.
• Keep control of your accounts: Never let someone else open or manage payment  accounts or crypto wallets for you without proper verification.
• Avoid remote access: Do not install remote access software that gives strangers  access and control over your device or financial accounts.
• Known counterparties: Be cautious when sending money or cryptocurrencies to  individuals you have only met online, including through social media, messaging apps,  or group chats.
• Payment requests: Be cautious of unexpected or urgent requests for money or  changes to payment details, especially if they involve changes to usual payment details  or methods.
• Look out for recovery scams: If you are scammed, scammers may pretend they can  recover lost funds or digital assets if you pay them upfront.
• Be aware of emotional pressure: Romance, emergencies, or personal hardship may  be used as a way to influence your decisions.
• Use secure communication: Don’t click on links or download attachments in  unexpected messages, particularly those asking for payments, personal information,  or login details.
• Ask for advice: If in doubt, speak to someone you trust or contact the organisation  directly using verified contact details.
• Review transactions carefully: Double check payment details carefully before sending  funds, especially for first-time or high-value transactions.